Complaints Procedure

Experdental is made up of clinical and administrative teams which are committed to providing a high quality care and service. We recognise the importance of managing continual improvements at our practices and understand that patient feedback is imperative in achieving this objective.

It is part of our responsibility as dental professionals to deal properly and professionally with all complaints. We will aim to sort out the complaints as quickly, effectively and as smoothly as possible.

A written acknowledgement will be provided to you within 3 days of receipt of a formal complaint.

A full investigation will include:

  • What happened?
  • Why it happened?
  • What will be done to put things right?
  • What action will be taken to resolve the matter?
  • What will be done to stop this re-occurring?

A written response will be sent accordingly within 10 working days. On occasion where investigations may take longer than 10 working days, we will notify you in writing of the delay and advise you of the revised date of resolution.